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FAQ

Frequently Asked Questions, Services and policies

Email us here: info@arboreacrystals.com

 

Production time could vary between 1-2  weeks  I recommend emailing to discuss “Delivery Dates” based on your “Purchase Date”.

IMPORTANT: Your Arborea orgonite will go into production within 3 business days your order confirmation. If you would like any changes made to your order, please submit them within the next 3 business days. Any changes requested after this time may result in restocking fee and/or delay in shipment.

Timeline is from the “PURCHASE DATE” (SHIPPING TIME NOT INCLUDED). Custom Orders can take longer depending on materials and detail of design you request.

Factors that help get my orgonite designed and delivered on time- Please be sure to provide the following information

Note: the sooner I receive all your info the faster your Orgonite will be delivered. This information needs to be provided within the first Three (3) days of the design process to ensure delivery dates.

  • Pyramid or Pendant Shape
  • Size
  • Materials: metals & minerals
  • Additional services or custom requests

Any changes to your orgonita order after the three (3) days deadline may result in a delay in production and delivery.

Rush Orders: Are available at this time, please contact us for more information.

Payments / Payment Plans

We accept:

  • PayPal
  • All major credit cards

Due to the change in the prices of certain materials, our listing prices will fluctuate over different times..

Note: We will schedule and start designing your orgonite when full payment of order is received.

 

Shipping Information

I ship Priority mail:

  • Worldwide 10% order total cost
  • Free shipping for orders over 400 Eur
  • Priority Mail everywhere else in the world (Delivery in 10 to 15 business days excluding time in customs).
  • International Duties- Buyers are responsible for duties.
  • We ship SEUR fast shipping by request only: If you would like us to ship SEUR please contact us. info@arboreacrystals.com

Insurance or signature delivery is extra and can be arranged, please contact us if you would like us to provide you with a quote for insurance on your

Stolen or Lost:
Cover your items from Loss, damage or theft. Items in transit must be covered by insurance. Purchased and paid for by you before your orgone are shipped.

All extra charges have to be paid before any item is shipped.

Arborea Guarantee

Arborea personally Guarantee’s all of our orgonite to be free from defects and to be the orgone you ordered or we will replace it for you.

Returns: My creations are designed and made one at a time, based on specifications provided by you, the “customer”. If for any reason you decide to return your purchase, please do so within 10 days of receipt

Return Policy: Returns will be accepted as long as the returned merchandise is in normal condition based on how long you have had It. We are not responsible for acts of god, miss use, or abuse while your orgonite is not in our possession.

Canceling the Sale: If for any reason you wish to cancel your purchase you will get a full refund as long as it is within the first 3 days after the purchase. We reserve the right to cancel any sale if we feel that the buyer is unreasonable, 50% will be refunded if the Orgonite has already been made and is still in our possession.

Fluctuating (metal and precious metal) Prices

Because of the continued rise of these metals on the stock market; it is impossible for us to change all the listing prices every time it changes, it just keeps changing upwards all the time.
Please note that the price may be adjusted if you would like to know your exact cost, please contact us before purchasing.

 

 

Copyright

All contents, custom designs, and orgonite are protected by international copyright, © 2015 ArboreaCrystals. All rights reserved. Arborea owns all designed content for customers and reserves the right to use this content for the benefit of the company.

Privacy Policy

At Arboreacrystals we are committed to protecting your privacy.

We use the information we collect to process your order and provide you with a more personalized shopping experience.

Arborea utilizes industry standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name, address and payment card details. We do not store or distribute any credit card information.

Your information will not be given to any outside organization for its use in marketing.

Arborea may send customers special offers or promotions periodically.

Security Statement

When shopping at Arborea Crystals you can be safe in the knowledge that your transactions are secure and no information will be distributed or shared.

All transactions are processed using industry standard SSL (secure sockets layer) technology to ensure that shopping is safe. Our secure server ensures that your details are securely encrypted so that they may be securely transmitted to us over the internet.

If you are still concerned about the security of issuing your card details on line then you can email us at Info@arboreacrystals.com.

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